Beneath the Surface Blog

A pretty typical situation occurred here at GPI this week.  A lighting design firm had specified our Infuse™ flat LED panels for a large commercial project, and the contractor ended up making a substitution in order to try to save some money.  As it turns out, the substituted LED panel product looks absolutely terrible and the entire team, including the client, is very unhappy.  So, we received a slightly panicked email from the architect and lighting designer asking us to step in and solve the problem. 

We suspect that the substituted product was poorly made, but assuming that it wasn't, there's still a host of problems with the application.  Even if all flat LED panels are created equally, this particular LED company did not pay attention to the details, and ultimately wasted a significant amount of time and money.  The problems? Uneven illumination, panels sized incorrectly, bulky hardware that is interfering with the light, and absolutely no attention to light diffusion strategies... the textbook case for our integrated systems and process.

Budget is indeed a critical issue in building construction.  Flat LED panels are typically used in feature areas of buildings, becoming main spatial focal points that are evaluated with a discriminating eye.  So if you're looking to cut costs, it's not always wise to do so in such high-profile areas. 

The lesson here: investing more money up-front in a system from a company that will perform as you expect will help avoid costly replacements and changes down the line.  Many of our designers, especially our repeat clients, realize this value, but it can be difficult to communicate this seemingly intangible value to their clients.  What strategies do you use to convince building owners to invest in high-end products?